Shipping Policy for Ebbetes
At Ebbetes, we are committed to getting your retro sports apparel—including throwback baseball jerseys, retro caps, football and hockey knit jerseys, historic tees, and authentic jackets—to you as quickly and smoothly as possible. This Shipping Policy outlines the details of our order processing, delivery timelines, and shipping practices to keep you informed every step of the way.
1. Order Processing
- Processing Time: We strive to process all orders promptly. Typically, orders placed on our website are processed within 1 business day. This means if you place an order on a weekday, it will be prepared for shipping the next day. Orders placed on weekends or holidays will be processed on the next business day.
- Order Verification: In some cases, we may need to verify your order details (such as shipping address or payment information) to ensure accuracy. This verification process may slightly delay processing, but we will contact you promptly if additional information is needed.
2. Shipping Methods and Delivery Timelines
- Delivery Timeframe: Once your order is shipped, you can expect delivery within 5 days or less from the shipping date, regardless of your location worldwide. This estimate applies to all destinations, whether domestic or international.
- Tracking Information: When your order ships, we will send you a confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery through the shipping carrier’s website. Please note that tracking information may take a few hours to become active after your order is shipped.
- Carrier Partners: We work with reliable shipping carriers to ensure your package is delivered safely and on time. The specific carrier used for your order may vary based on your location and the size of your package, but all our partners are trusted for their global delivery services.
3. Shipping Costs
- Global Free Shipping: We are proud to offer free shipping on all orders worldwide, with no minimum purchase required. There are no hidden fees or additional charges for shipping, regardless of where you are located. The price you see at checkout is the total amount you will pay.
4. Shipping Restrictions
While we ship to most countries and regions around the world, there may be a few locations where shipping is not available due to legal restrictions, logistical challenges, or international regulations. If your location is one of these, you will be notified during the checkout process, and you will not be able to complete your order.
5. Address Changes
If you need to change the shipping address for your order, please contact our customer service team at [email protected] as soon as possible. We can only update the address if your order has not yet been shipped. Once the order is in transit, we cannot modify the shipping address, and you will need to coordinate with the shipping carrier directly for any address changes.
6. Delays in Delivery
While we aim to meet the 5-day delivery timeframe, please note that occasional delays may occur due to factors beyond our control. These can include:
- Customs processing delays for international shipments
- Severe weather conditions
- Carrier disruptions or peak season volume increases
If your package is delayed beyond the estimated delivery time, please check the tracking information for updates. If you have concerns or need assistance, contact our customer service team at [email protected], and we will work with the carrier to resolve the issue.
7. Lost or Damaged Packages
- Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with your local post office or shipping carrier first, as packages are sometimes held there. If the package is confirmed lost, contact us at [email protected] with your order number and tracking details, and we will investigate and arrange for a replacement or refund.
- Damaged Packages: If you receive a package that is damaged, please take photos of the packaging and the item itself, then contact us immediately at [email protected]. We will guide you through the process of returning the damaged item and arrange for a replacement or refund.
8. Contact Us
If you have any questions about your shipment, order status, or this Shipping Policy, please reach out to our customer service team at:
Email: [email protected]
We are here to help ensure your order arrives safely and on time.
Last Updated: 2025.08.05