Refund Policy for Ebbetes

At Ebbetes, we want you to be fully satisfied with your purchase of retro sports apparel, including throwback baseball jerseys, retro caps, and other sports-related clothing. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a transparent and hassle-free process for our customers.

1. Eligibility for Returns and Refunds

To qualify for a refund, the following conditions must be met:

  • Timeframe: The return request must be initiated within 60 days from the date of delivery of your order. Items returned after this period will not be eligible for a refund.
  • Condition of Items: All returned items must be in their original, unused condition with tags, packaging, and any accompanying materials (such as authenticity certificates) intact. Items that have been worn, washed, damaged, or altered will not be accepted for a refund.
  • Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email) when requesting a return.

2. How to Request a Return

To initiate a return and request a refund, follow these steps:

  1. Contact Customer Service: Send an email to our customer service team at [email protected] with the subject line “Refund Request.” Include your order number, the reason for the return, and clear photos of the item (if applicable, e.g., for defective items).
  2. Receive Return Authorization: Our team will review your request within 1-3 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions on how to ship the item back to us, including the return address.
  3. Ship the Item: Package the item securely, clearly mark the RA number on the outside of the package, and ship it using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defect in the item or an error on our part (e.g., wrong size or item sent).

3. Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer refunds via cash, check, or store credit unless specifically agreed upon.
  • Timeframe for Refunds: Please allow 5-10 business days from the date we receive and approve the returned item for the refund to be processed. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s processing times.

4. Exceptions and Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described (e.g., wrong size, incorrect design), please contact us immediately. We will cover the cost of return shipping and process a full refund or send a replacement item at no additional cost, based on availability.
  • Incorrect Items: If we shipped the wrong item by mistake, notify us within 7 days of delivery. We will arrange for the incorrect item to be returned at our expense and send the correct item or issue a full refund.
  • Final Sale Items: Certain items may be marked as “Final Sale” (e.g., limited-edition or clearance items). These items are not eligible for returns or refunds, unless they are defective or damaged upon receipt.

5. Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. If the order has not yet been processed for shipping, we will issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above once you receive the item.

6. Currency for Refunds

All refunds are processed in USD (United States Dollars), the same currency used for purchases on our website. Exchange rates applied to the refund (if applicable) will be determined by your bank or payment provider at the time the refund is processed.

7. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

Email: [email protected]

We are committed to resolving refund inquiries promptly and ensuring your satisfaction with our service.

Last Updated: 2025.08.05